Terms & Conditions

Shipping:

New Zealand Shipping
Shipping cost varies depending on parcel size and destination. Orders are sent using Pass the Parcel and Courier Post. Delivery times are approximately 2-5 business days after your order has being dispatched. Tracking details will be supplied with shipping confirmation by email.

Australian Shipping
Shipping cost varies depending on parcel size and destination. Australian orders are not tracked. Delivery times are approximately 7-10 days after dispatch.

International Shipping
Shipping cost varies depending on parcel size and destination. Delivery times are approximately 1-3 weeks after dispatch.

Payment Information:

All prices are charged in New Zealand Dollars (NZD) and are GST inclusive.

Shop Cart (basket) payments can be made in three ways:

Credit card (Stripe) – Secure payment platform.

Paypal – You will be able to select an option to pay by credit card once transferred to the Paypal payment screen.

LayBuy – Pay over 6 weeks with LayBuy.

Returns:

Standard products: If you are not satisfied with your order, you are welcome to return your order (at your cost) for a full refund.

Personalised products: Before we make and dispatch your product you will receive artwork for approval. Once approved we will make and dispatch your product. These products are not refundable. However, if your goods arrive faulty or damaged we will meet our obligation under the Consumer Guarantees Act to replace your product. Please contact us as soon as possible to get your product replaced.

Additional Information:

All items are carefully packed for shipping.

Colour may vary slightly  from the online picture.

Website use:

Intellectual property and our other rights.
We hold all copyright and other intellectual property rights on this website. You may use the information on this website and reproduce it (electronically or in hard copy) for your personal use only.

In all other circumstances, you must get written permission from us before you use, send or reproduce any of the information on this website.

Privacy Policy:

Your Privacy

Your personal information will not be disclosed to any other person or company, nor will we sell it to other companies. We respect the privacy of your information and you are welcome to request or change your information at any time. You will be added to our mailing list, if you do not wish to receive any correspondence from us you are welcome to let us know and you will be removed from the mailing list.

Information Collected
We only collect information to process your order.

Use of Information Collected
All information Zelmar Creations Ltd collects, remains confidential. Zelmar Creations Ltd does not disclose personal information to any other organisations. We only use the information for processing orders and for internal marketing purposes .

Security of Information Collected
Zelmar Creations Ltd takes all reasonable precautions to ensure that any personal information received is kept confidential, for sending information and for delivery of orders, placed through our shop or via our website. It is necessary to disclose some personal information to third parties such as delivery contractors.

Consent
If you wish not to be contacted for marketing by Zelmar Creations Ltd you most welcome to indicate at the time of purchase.

Credit Card Security
No customer credit card information is retained by Zelmar Creations Ltd. All purchases made from this website by credit card are processed solely through the third party secure payment processor: PayPal, Stripe and LayBuy.